1. Paste RMA information

Copy the RMA table in your system and press Ctrl+V below. The pasted content is shown as text, but its original HTML table structure is retained when available.

2. Review and edit

3. Choose template & generate

Choose a template and click Generate to create and copy the formatted email. Then select the customer email in Outlook 2016 → Reply → paste. Add PDFs manually.

Outlook: ensure the reply format is HTML. Generate attempts rich HTML clipboard first and uses a formatted selection fallback. The logo uses a remote image URL and may be blocked by Outlook image privacy settings. Outlook 2016 may not preserve embedded data-URI images; if the logo disappears, insert the supplied PNG separately in Outlook. Check the result in Outlook before sending. RMA data is processed locally. The logo loads from a third-party website when connected to the internet. Confirm the third-party logo is an approved MSI asset before external use.